Delete your TrackMe account

On this page you can delete your account in the TrackMe app, developed by Sheriff Security AG, together with the personal data linked to it. You do not need the app installed to do this.

How to delete your account

On this website:

1. Enter the email address you use to sign in to TrackMe (including the email of your Google or Apple account if you sign in with Google or Apple).
2. We send a 6-digit confirmation code to that address.
3. Enter the code, confirm, and your account is deleted immediately.

Email address

Send confirmation code

In the app: open Settings → Account → Delete Account.

By email: write to trackme@sheriff.com.ua from the email address of your account. We process email requests within 30 days.

What is deleted

• Account profile: name, email address, profile photo and Google or Apple sign-in identifiers.
• Family Circles: your membership, name and photo in every Circle. Circles where you are the only member are deleted together with their places. If you were the only admin of a shared Circle, the admin role passes to another member.
• Devices and sessions: registered devices (model, platform, app version, push notification token) and all active sign-in sessions.
• App settings, notification preferences and subscription records stored on our servers.

What is kept and for how long

• Location history is never kept longer than 7 days and is then permanently deleted automatically.
• Server backups may contain your data for up to 30 days, after which they are overwritten.
• Analytics and crash data collected through Firebase Analytics, Firebase Crashlytics and AppsFlyer is stored by those providers for a limited period under their retention settings, and then deleted. See our privacy policy.
• Purchase records are kept by Google Play or the App Store under their own terms.